Return Policy

Return Policy for Cloudscape Linen

At Cloudscape Linen, we want you to be completely satisfied with your purchase.  We understand that sometimes returns are necessary, and we've made our return process as simple and straightforward as possible. Please review the following policy carefully before initiating a return.

Our Return Policy at a Glance:

We offer a 7-day return window for eligible purchases made on cloudscapelinen.com.  To ensure a smooth return process, please adhere to the following guidelines:

• 7-Day Return Window: You must initiate and ship your return within 7 days of confirmed delivery.
  
  
• Original Condition: Items must be returned in their original, unwashed condition, with all tags and packaging intact.  Any items that are not in their original condition will not be accepted.
  
  
• Return Label Expiration: Return labels expire 7 days after issuance. Please ship your return promptly after receiving your label.
  
  
• Refund Processing: Once we receive and process your returned item, refunds are typically processed within 7-10 business days.  You will receive a confirmation email once your refund has been issued.
  
  
• U.S. Returns Only: At this time, we only accept returns from customers located within the United States.  We are working to expand our return policy to other regions in the future.
  
  

Thank you for choosing Cloudscape Linen. If you have any questions about our return policy, please don't hesitate to contact us at notifications@cloudscapelinen.com. We're here to help!

Important Information (Updated Policy) This return policy was last updated on February 6, 2025. Orders placed before this date may be subject to the previous policy (if still within the eligible return window).  Please contact us if you have questions about the policy that applies to your order.